Most of our products are “Made to Order” therefore, it takes 7-8 days to dispatch

We offer free shipping on all domestic orders above INR 2,500

Yes, and our International shipping is free on orders above INR 30,000.

Your purchase will be shipped through reliable shipping partners. please upto 2 weeks( 10-15 working days) for your package to arrive. Some areas may take longer depending on customs

The product can be exchanged within 3 days of receiving the order.

Yes Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.

Yes, We accept COD within India.

We do not accept COD Option for International Customers. If you need any assistance, you may reach us at WhatsApp number, +918755283835.

Yes, customization is possible. For additional customization, you can contact us at +918755283835 or email at askus@officialshibui.com.

We do not charge extra for customizations but we do charge incase of alterations on the customized product. Therefore, we advise you to share your exact measurements while placing a customized order.

We generally keep enough margin in all our custom made outfits to be taken 1 size up. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up we would be happy to assist you.

Please refer to our return and exchange policy.

Please refer to our size chart

Product color may slightly vary due to photographic lighting sources or your monitor settings

Most of our orders will get automated messages on the registered number. If you are unable to track your order then reach out to us on +918755283835 or email at askus@officialshibui.com and we will provide you with the Tracking details.

For all products shopped from a multi brand store, please contact the same store for alterations.

You can reach out to us on +918755283835, email at askus@officialshibui.com, or Via Instagram DM for styling assistance.