SHIPPING:

Do you have any shipping charges in India?

Shipping is free for all orders above INR 3000 to be delivered in India

Do you have any shipping policies?

Our Production, packaging and shipping are completely based out of India. It is our endeavor to produce and ship the order within 7 working days of the completion of purchase formalities.  

In a few locations, the delivery may take longer, depending on the accessibility of the location.

Please read the product descriptions for any exceptions in delivery times before placing your order.

Do You Ship Internationally?

Shipping charges vary as per the size and the country where the consignment is to be delivered. Please note that customs duties and taxes can be charged at the time of delivery based on actual duties charged by your country of the delivery address.

Once the order is shipped, it takes about 20 working days to be shipped to the international address.

For international orders, please write to us at reach@officialshibui.com

NOTE: Due to the current COVID – 19 situation, delivery options may vary. When processing your purchase, we will show you the options available for your purchase.

 

Returns/Exchanges

We at Shibui, follow a very stringent quality check process and make sure to provide our customers with the highest quality products. However, in case our customer is not happy with a certain product, we are more than happy to exchange it for a new piece.

Do I need to inform you about an exchange?

Yes, In case of any exchange, the customer is requested to inform us about the same within 2 days of delivery.

Within how many days a product can be exchanged?

We accept the exchange within 15 days of the registered request and hold the right to not accept the products in the case received in a damaged condition or after the given time.

 

Additional Information

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please visit our Contact Us page available on the website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

 

Price and Payment:

All prices are inclusive of GST (where applicable) at the rate appropriate to the country of receipt and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to your account or to the original method of payment.

All prices are exclusive of delivery charges for orders above 3000. The delivery charge may vary from place to place where the delivery is to be effected or caused. Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Confirmation.

 

Colour:

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site.  All the products are made in order based on the color specification selected by the user. Once the colour and design pattern is selected the same cannot be changed or altered.

 

Packaging:

Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by you will be paid for by you.